Great West Life - Centre for Mental Health in the Workplace Workplace Strategies for Mental Health

Managing Conflict

It is common for managers to notice that employees experiencing mental health challenges have difficulty maintaining healthy co-worker relationships. When one's mental health is out of balance, thoughts and perceptions can be distorted in such a way that it can feel like others are judging, criticizing, and/or threatening you and/or your work. At the same time, many individuals can experience self doubt, low self-esteem, irritability and difficulties with memory and concentration.

In this series of videos below, John is faced with a decision. He will be given two options, depending on which one he chooses, his day will take a turn.

Watch the videos in sequence. Some of the videos have questions to answer after watching them. Where there are videos for two possibilities, watch both, and then answer the questions after watching the second one. Your answers to questions may trigger brief additional videos.

Managing Conflict: Videos

1. Introduction2:43

Samantha has just returned to work from leave, and John finds out there are issues between her and Ann.

2. Rebecca's email

Read Rebecca's email to John.

3. Turn it back1:23

Should John talk to Samantha and Ann and tell them to work out their issues together?

4. Cause of conflict0:06

Should John ask Samantha what bugs her about Ann?

5. Working together0:05

Should John ask Samantha to speculate about what Ann's thinking?

6. Clarifying0:06

Should John ask Ann her view of what has been going on with Samantha?

7. Getting buy-in0:12

Should John ask Ann for ideas on how to support Samantha?

8. Feedback0:12

Should John ask Ann about how to increase positive feedback for Samantha?

EPISODE QUIZ >
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1. Introduction

Samantha has just returned to work from leave, and John finds out there are issues between her and Ann.

2. Rebecca's email

Read Rebecca's email to John.

3. Turn it back

Should John talk to Samantha and Ann and tell them to work out their issues together?

4. Cause of conflict

Should John ask Samantha what bugs her about Ann?

5. Working together

Should John ask Samantha to speculate about what Ann's thinking?

6. Clarifying

Should John ask Ann her view of what has been going on with Samantha?

7. Getting buy-in

Should John ask Ann for ideas on how to support Samantha?

8. Feedback

Should John ask Ann about how to increase positive feedback for Samantha?