Great West Life - Centre for Mental Health in the Workplace Workplace Strategies for Mental Health

Managing Emotion

Dealing with distressed employees can be one of the greatest challenges any manager faces. A manager's role can feel particularly demanding when, in addition to the full range of regular tasks, they are faced with the responsibilities of dealing with workers who exhibit what may at times be intense emotion states or demanding mental health issues. Unfortunately, the workplace often provides limited or no training in these areas.

Watch the videos in sequence. Some of the videos have questions to answer after watching them. Your answers to questions may trigger brief additional videos.

Managing Emotion: Videos

1. Introduction & The bombshell2:29

Rebecca's about to get some news about the project her team has been working hard on. She thought things were going well, but everything is about to change.

2. Breaking the news - Part 10:54

Rebecca prepares to go into damage-control mode regarding the feedback from Alan. Is she handling this well?

3. Breaking the news - Part 21:54

Rebecca has to break some bad news to the team. They don't react well. How will she manage their reaction?

4. A sad/withdrawn employee2:21

Rebecca tries to talk with Kim but Kim has extra issues. Find out what's eating at Kim - and think about how Rebecca should respond.

5. An angry employee2:07

Rebecca finds Keith shouting at Bobby. How does Rebecca resolve the issue between Keith and Bobby?

6. A fearful/panicky employee1:28

Matt is feeling personally blamed and is reacting defensively. What Rebecca said to Matt didn't come across as intended. How can she fix this?

7. An emotionally upset employee1:44

Ann is in tears. How does Ann find out from Rebecca what the problem is? What does Rebecca do to reassure Ann?

8. Getting back on the right track1:00

Rebecca is going to call another meeting. How will she get things back on the right footing?

9. Moving forward1:38

Rebecca brings the team back together. See how she moves forward.

Related Resources
close
1. Introduction & The bombshell

Rebecca's about to get some news about the project her team has been working hard on. She thought things were going well, but everything is about to change

2. Breaking the news - Part 1

Rebecca prepares to go into damage-control mode regarding the feedback from Alan. Is she handling this well?

3. Breaking the news - Part 2

Rebecca has to break some bad news to the team. They don't react well. How will she manage their reaction?

4. A sad/withdrawn employee

Rebecca tries to talk with Kim but Kim has extra issues. Find out what's eating at Kim - and think about how Rebecca should respond.

5. An angry employee

Rebecca finds Keith shouting at Bobby. How does Rebecca resolve the issue between Keith and Bobby?

6. A fearful/panicky employee

Matt is feeling personally blamed and is reacting defensively. What Rebecca said to Matt didn't come across as intended. How can she fix this?

7. An emotionally upset employee

Ann is in tears. How does Ann find out from Rebecca what the problem is? What does Rebecca do to reassure Ann?

8. Getting back on the right track

Rebecca is going to call another meeting. How will she get things back on the right footing?

9. Moving forward

Rebecca brings the team back together. See how she moves forward.