Great West Life - Centre for Mental Health in the Workplace Workplace Strategies for Mental Health

Managing Performance

Addressing performance issues with an employee can be uncomfortable and even stressful for some managers at the best of times. This can particularly be the case when the employee is experiencing emotional distress. Yet, it is especially at these times where the skills taught in these episodes can make a difference in the outcomes for the employee, the manager, and the organization. One important concept of this episode is that helping an employee who may be experiencing depression, anxiety, stress or burnout, stay productive at work can actually help them to maintain their sense of value and competence. If done correctly, supporting an employee to remain a contributing member of the team is often a better, healthier approach than simply taking away tasks. Feeling valued goes a long way in maintaining and protecting mental health at work.

In the series of videos below, John is faced with a decision. He will be given two options. Depending on which one he chooses, his day will take a turn.

Watch the videos in sequence. Some of the videos have questions to answer after watching them. Where there are videos for two possibilities, watch both, and then answer the questions after watching the second one. Your answers to questions may trigger brief additional videos.

Managing Performance: Videos

1. Introduction1:32

Matt wants to talk to John about a problem employee, George.

2. Possibility 1: Bounce back0:16

Should John bounce the ball right back over to Matt?

3. Possibility 2: Talk1:08

Or should John go through some performance management approaches with him?

4. Talking with George1:08

Matt sits down to have a talk with George.

5. Rebecca's email

Read the email from Rebecca that John forwarded to Matt.

6. Break times: Possibility 10:09

Should Matt remind George of the reason for set break times?

7. Break times: Possibility 20:20

Or should he talk about meeting George's needs while getting the work covered?

8. Behaviour: Possibility 10:15

Should Matt tell George to stop looking angry in front of customers?

9. Behaviour: Possibility 20:14

Or should he ask what he can do to help George appear more professional?

10. Management: Possibility 10:25

Should Matt ask how he can improve his approach to managing George?

11. Management: Possibility 20:14

Or should he focus on making sure that George respects Matt's position as manager?

12. Wrapping up0:27

How does Matt's discussion with George end?

EPISODE QUIZ >
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1. Introduction

Matt wants to talk to John about a problem employee, George.

2. Possibility 1: Bounce back

Should John bounce the ball right back over to Matt?

3. Possibility 2: Talk

Or should John go through some performance management approaches with him?

4. Talking with George

Matt sits down to have a talk with George.

5. Rebecca's email

Read the email from Rebecca that John forwarded to Matt.

6. Break times: Possibility 1

Should Matt remind George of the reason for set break times?

7. Break times: Possibility 2

Or should he talk about meeting George's needs while getting the work covered?

8. Behaviour: Possibility 1

Should Matt tell George to stop looking angry in front of customers?

9. Behaviour: Possibility 2

Or should he ask what he can do to help George appear more professional?

10. Management: Possibility 1

Should Matt ask how he can improve his approach to managing George?

11. Management: Possibility 2

Or should he focus on making sure that George respects Matt's position as manager?

12. Wrapping up

How does Matt's discussion with George end?