The Cambridge dictionary defines conflict as “an active disagreement between people with opposing opinions…”. In any workplace or relationship where people are free to express their opinion, conflict, as defined here, should arise. But opposing opinions do not have to be something that causes anger, distress or hurt feelings. If we learn how to do conflict right, we will value it as a way to move beyond two opposing opinions towards a new understanding or idea.
When we view conflict as a difference of opinion or an opportunity to learn a different perspective, we can resolve it without also engaging in character assassination. We can examine the facts around the different opinions with an open mind. If it is how we are interacting with each other that is the basis for the quality and value of the conflict. We can discuss how we would prefer to interact. We can avoid name calling, shaming and blaming and instead look to a solution that will allow us to move forward in a positive way. Ideas for resolving conflict at work offers suggestions for common situations in the workplace, including learning to manage our emotions. Learning to do conflict right will serve you well in both your personal and professional life.