Improving our emotional intelligence can help us:
- Have insight into our emotional triggers
- Identify our emotions and the sources of our feelings
- Reduce the likelihood of making poor choices
- Manage conflict more effectively
Smiling can reduce the intensity of negative emotions.
Knowing a range of words that express feelings can help separate serious problems from not-so-serious problems.
Emotions that are strongly positive or negative can lift or lower the energy of a team.
Regulating mood by slowing down breathing.
Understanding how self-talk can play a powerful role in shaping daily experiences.
Anticipating types of situations that create stress to understand what it is that feels most stressful about them.
Reducing tension and preventing future tension.
Putting anger into perspective by challenging angry thoughts.
Coming up with more realistic perspectives on a situation.
Identifying anger as a “secondary emotion” – meaning that it may be a symptom of an underlying “primary emotion” that may be hidden or more difficult to deal with.
Understanding the link can be a useful tool for dealing with negative emotions in the workplace.
Examining exactly what an emotional response may be communicating.
Understanding emotional triggers helps to address different situations.
Examining thoughts, which have a direct influence on feelings.
Understanding barriers is a first step toward being comfortable and effective when dealing with negative emotions in the workplace.
Interacting with others
Gaining insight into emotional triggers.
Changing external behaviour to better reflect intention.
Interpreting feedback accurately by focusing on its constructive intent and keeping it in perspective.
Becoming adept at tolerating and responding appropriately to conflict.
Staying aware of how mood impacts others.
Using positive self-talk to remember past successes in challenging situations.
Avoiding decision-making that can lead to poor results and negative emotional reactions.
Learning not to automatically assume the worst in behavior of others.
Trying to understand not just what people say, but also what they really mean.
Communicating more effectively
Changing bodily posturing and other non-verbal behaviours.
Fulfilling basic human needs is critical for overall life satisfaction and can impact work performance.
Non-judgmental listening can help develop an understanding of a situation to move forward effectively.
Evoking positive emotions through brief conversations.
Asking open-ended rather than closed questions may help to elicit useful information.
Becoming more empathetic by mirroring the body positions, posture, tone, and facial expressions of others.
Pausing and listening to others can be helpful for gathering information and building a connection.
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Training to be more aware of thoughts.
Not getting enough sleep impacts multiple areas: energy levels, mood, appetite, motivation, concentration and efficiency.
Managing reactions more effectively by realizing that others’ emotions are a function of their own thoughts.