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Communicating Effectively

The skills in this area are designed to help you strengthen the following abilities:

1. Communicating Assertively: Engaging in assertive, non-defensive communication that avoids aggressive, passive or passive-aggressive behaviours.

2. Providing & Receiving Negative Feedback: Providing and receiving negative feedback in a constructive and respectful manner to help minimize your own and other people's negative emotional reactions and responses.

3. Managing Conflict: Effectively negotiating and resolving emotionally charged disagreements between and with workers.

4. Influencing Others Positively: Understanding how to effectively manage the emotional dynamics of a team or group.

Individuals with strengths in this area are:
  • Non-defensive
  • Clear in describing their concerns and perspectives to workers
  • Receptive to negative feedback from others
  • Skilled in providing constructive feedback to others
  • Balanced in their view of workers' strengths and weaknesses
  • Effective at resolving conflict
  • Calm and confident in difficult situations
  • Proactive in addressing difficulties between and with workers
  • Skilled at running group/team meetings
  • Motivational leaders
  • Able to create a positive mood even during stressful or otherwise challenging situations


Verbal vs. Non-Verbal Communication [PDF]
Understanding that gestures, tone and eye contact are non-verbal ways of communicating that impact the messages our words are sending.

Dealing with Unreasonable Requests [PDF]
Finding ways to meet the fundamental need or needs upon which the request was based.

Communication Tips for Speakers and Listeners [PDF]
There are a few basic techniques or tips you can use while speaking and listening to improve your communication style when dealing with workers' negative emotions.

Discussing Difficult Topics Effectively [PDF]
Tips to help you make the discussion more constructive and more likely to achieve a positive outcome.

Emotionally Intelligent Emailing [PDF]
There is the potential risk of messages becoming "lost in translation", since there is no accompanying non-verbal communication to give clues about the meaning.

Expressing Respect & Appreciation [PDF]
Expressing respect and appreciation can be an important tool in maintaining a positive and effective work environment.

Monitoring Your Communication Style [PDF]
Assertive communication can be an effective alternative, and is a skill that anyone can develop.

Providing Negative Feedback, Constructively [PDF]
There are a number of strategies that can help managers provide negative feedback in a respectful, helpful and effective manner.

Resolving Conflict with a Needs-Based Approach [PDF]
Proactively addressing conflict between and among workers can improve the cohesiveness of your team, enhance workers' morale, and ultimately increase productivity.

Strengthening Relationships at Work [PDF]
We can effectively build connections with workers by verbally or nonverbally seeking contact with them.

Why Dealing with Conflict is Difficult [PDF]
Many managers report that their stress levels increase when they have to deal with workplace conflict.