Managing Emotions

SUMMARY: Dealing with stressed out, angry or emotional workers can be challenging. Working in a supervisory, supportive or leadership role comes with unique challenges, stressors and demands.

The resources contained in this website are designed to help provide effective, evidence-based strategies that can help you reduce your own stress while positively impacting the stress levels and well-being of workers.


There are a number of ways to use Managing Emotions:

Complete the Emotional Intelligence Skills Assessment to see your unique strengths and areas for improvement.

Work through the Video Modules. These are interactive video vignettes that address elements of each of the four skill areas.

Read through each of the four skill areas, which include:

  1. a range of key strategies that can help you consider approaches to working more effectively with distressed or emotional employees.
  2. reflective or action-oriented exercises that can help you further refine your skills in responding successfully to the range of distressed states you may experience in the workplace and that may require your response.