Managing Emotions

SUMMARY: Dealing with stressed out, angry or emotional employees can be challenging. Working in a supervisory, supportive or leadership role comes with unique challenges, stressors and demands.

The resources contained in this website are designed to provide effective, evidence-based strategies that can help you reduce your own stress while positively impacting the stress levels and well-being of employees.

Managing Emotions was commissioned by the Centre and developed by Dr. Joti Samra and her team of advisors.


There are a number of ways to use Managing Emotions:

Complete the Emotional Intelligence Skills Assessment to see your unique areas of strength and areas for improvement.

Work through the Video Modules. These are interactive video vignettes that address elements of each of the four skill areas.

The four skill areas, are:

Each of these four skill areas include:

  1. a range of key strategies that can help you consider approaches to working more effectively with distressed or emotional employees.
  2. reflective or action-oriented exercises that can help you further refine your skills in responding successfully to a range of distressed states that employees may experience, and that you may encounter, requiring your response.