Managing Emotions: Skills Assessment

01.
I am confident I have the ability to improve how I react to emotionally distressed workers.
02.
I could do my job more effectively if I found ways to more easily manage distressed workers.
03.
I feel it's a good use of my time to focus on building skills that will help me better respond to emotionally distressed workers.
04.
It is important for me to continue improving my skills in managing distressed workers.
05.
People I work with would describe me as an excellent listener.
06.
I have a hard time understanding where workers are coming from when they are really upset.
07.
I am uncomfortable when workers discuss their emotions with me.
08.
When a worker is upset, I am not sure what to say or do.
09.
I can easily remain calm when dealing with a worker who is upset.
10.
Workers seek my help when they are emotionally distressed.
11.
It is not fair to treat workers differently based on their individual strengths and weaknesses.
12.
The way I deal with negative emotional reactions varies depending on which workers are involved.
13.
I communicate information to workers in different ways, depending on their individual preferences.
14.
It is not my responsibility to provide support to distressed workers.
15.
Workplace policies discourage me from speaking to workers about their emotional reactions.
16.
I do not acknowledge a worker's emotional distress unless they inform me directly that they are upset.
17.
I refrain from expressing my concerns to workers if I know that addressing an issue will upset them.
18.
I tend to communicate aggressively when I feel I am not getting my message across.
19.
When I am upset I tend to show, rather than say, how I feel.
20.
I tend to immediately defend or justify myself when receiving negative feedback at work.
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  • 21-40 |
  • 41-52
Related Resources
Notes:

The word "worker" is used broadly and includes employees, co-workers and union members. Similarly, the word "manager" is used broadly and includes anyone in a supervisory, management, support or leadership role.