Leaders with strong emotional intelligence:
- Understand emotional triggers
- Are aware of making automatic assumptions related to other people’s behaviour
- Listen first, without interrupting, and acknowledge and validate what they hear
- Ask questions that recognize another person’s positive strengths
- Employ reflective listening skills
- Provide negative feedback in a respectful, helpful and effective manner
- Regularly touch base with each person who works under their supervision.
COMMUNICATING MORE EFFECTIVELY
Non-judgmental listening can help develop an understanding of a situation to move forward effectively.
Speaking with employees individually and expressing your respect and appreciation for their work can be a powerful way to build morale.
Learning about your interaction styles when you are under stress can help you modify it to be most effective.
Evoking positive emotions through brief conversations.
Pausing and listening to others can be helpful for gathering information and building a connection with employees.
Providing negative feedback in a respectful, helpful and effective manner.
An effective communication method that involves listening, demonstrating, understanding, reflecting and paraphrasing.
Understanding the different communication styles to help you minimize your use of less effective patterns.
Taking time to connect can help create strong relationships, and can reduce the impact of negative emotions in the workplace.
Learning not to automatically assume the worst about the behavior of others.
Asking questions that recognize employee’s positive strengths by affirming their past and present achievements, abilities and potentials.
Acknowledging that someone’s feelings are valid can allow them to feel heard and therefore better able to listen.
Offering and accepting feedback can help create strong relationships in the workplace.
Asking someone who is distressed “What can I do that would be helpful to you?”.
Conveying a strong sense of trust and respect, which can make employees feel included and work harder.
Becoming adept at tolerating conflict, and having the ability to respond appropriately when necessary.
Thinking about how we wish to be viewed by people we work with.
Using specific words and descriptors to consider how we are viewed by the people we manage.
A first step toward being comfortable and effective when dealing with negative emotions in the workplace.
Approaching the same situation in multiple ways, all working toward the same goal.