Workplace Strategies for Mental Health is the website of the Great-West Life Centre for Mental Health in the Workplace, an initiative of The Great-West Life Assurance Company (Great-West Life).

This Privacy Policy covers the treatment of personally identifiable information collected by servers during your visits to Great-West Life websites. This Privacy Policy is subject to change without notice to you, so we recommend that you review it regularly. By using this site you acknowledge that you have read and understand this Privacy Policy as amended from time to time.

Privacy and confidentiality

Great-West Life is committed to respecting the privacy and confidentiality of information it receives, in accordance with Great-West Life's Privacy Guidelines, and applicable law. Great-West Life has established and will continue to maintain reasonable safeguards to protect the security and confidentiality of personal information. However, you acknowledge and confirm that the Internet is not a secure medium where privacy and confidentiality can be guaranteed and that complete security and confidentiality of transmissions to and from this site over the Internet is not possible at this time. Your confidential use of this site cannot be guaranteed and you acknowledge that your use of this site (including information you transmit to the site) may be subject to access or manipulation by, or disclosure to, third parties. Without limiting any other disclaimer herein, Great-West Life and its affiliates shall not be responsible or liable for any damages that you or any other person may suffer in connection with any such breach of privacy, confidentiality or security.

Personal information we collect at registration

Certain Great-West Life websites require you to register in order to access the site. When you register for access, you need to provide a number of pieces of personal information (for example, your name, birthday, postal code, and e-mail address if applicable). This information is used to help provide you with a secure, private and convenient experience on the site.

For sites requiring you to register:

  • Identity verification: This information is used to confirm your identity when registering for access to certain Great-West websites. This information is matched against our existing records to enable you to register.
     
  • Communication with Great-West: If you send Great-West Life an e-mail through our "Contact Us" feature, the e-mail address you provide at registration will be used to contact you with our reply. If your e-mail address changes, you can always change the e-mail address we have on record on either the "Contact Us" page, or in the "Your Profile" section of the site.
     
  • Forgotten user name or password: If you forget either your user name or password, it is simple to recover them online by going through our Forgotten User Name or Password services, available from the Sign In page. To confirm your identity before displaying either of these items, we match what you enter against the information collected during the registration process.

Remember that the security of e-mail communication cannot be guaranteed. Do not send private or confidential information to Great-West Life via e-mail (e.g., your Social Insurance Number, birthday). Also, Great-West Life will never send you an e-mail message requesting personal information. Any such request is a fraudulent attempt to gain your valuable personal information (a technique known as "phishing").

What your information will not be used for:

  • Marketing from Great-West: You will not receive any marketing or advertisements from Great-West Life at the e-mail address you provide during registration.
  • Marketing from third parties: We will never sell your information to any third parties, or share it with any other organization for marketing purposes.

E-mail security

The security of email communication cannot be guaranteed. Any person wishing to communicate or send information of a private or confidential nature to Great-West Life or a third party is encouraged to do so by other means.

E-mail fraud

Be cautious of email and websites purporting to represent a legitimate company and that ask you to provide confidential or financial information. It is not Great-West Life's practice to email you to ask you to provide or confirm your PIN, password, or other confidential or financial information, other than as may occur in response to an inquiry from you. If you receive such a request, or have any concern as to the validity of an email from Great-West Life, a website purporting to be a Great-West Life website, or our online security, please notify us immediately. Please attach any suspicious email in its original form, or in the case of a website please include the URL (address of the website) in your notification.

For information on various types of email fraud, please visit the E-mail Fraud / Phishing page on the RCMP website.

Passive Information Collection

As you navigate through a Website, certain information can be passively collected (that is, gathered without your actively providing the information) using various technologies and means, such as Internet Protocol addresses, cookies, Internet tags, and navigational data collection. We use Internet Protocol (IP) addresses on this site. An IP Address is a number assigned to your computer by your Internet service provider so you can access the Internet; it is generally considered to be non-personally identifiable information, because in most cases an IP address is dynamic (changing each time you connect to the Internet), rather than static (unique to a particular user's computer). We use your IP address to diagnose problems with our server, report aggregate information, determine the fastest route for your computer to use in connecting to our site, and administer and improve the site. A "cookie" is a bit of information that a Web site sends to your Web browser that helps the site remember information about you and your preferences. "Session" cookies are temporary bits of information that are erased once you exit your Web browser window or otherwise turn your computer off. Session cookies are used to improve navigation on Web sites and to collect aggregate statistical information.

This site uses session cookies. "Persistent" cookies are more permanent bits of information that are placed on the hard drive of your computer and stay there unless you delete the cookie. Persistent cookies store information on your computer for a number of purposes, such as retrieving certain information you have previously provided (e.g., passwords), helping to determine what areas of the Web site visitors find most valuable, and customizing the Web site based on your preferences. This site uses persistent cookies. "Internet tags" (also known as single-pixel GIFs, clear GIFs, invisible GIFs, and 1-by-1 GIFs) are smaller than cookies and tell the Web site server information such as the IP address and browser type related to the visitor's computer. We use Internet tags at this site. Tags have been placed both on online advertisements that bring people to the site and on different pages of the site. These tags indicate how many times a page is opened and which information is consulted. We do not collect or seek personally identifiable information through these tags. "Navigational data" ("log files", "server logs", and "clickstream" data) are used for system management, to improve the content of the site for market research purposes, and to communicate information to visitors. This site uses navigational data.

Traffic analysis

Great-West Life collects some limited information about your connection to the Internet. This information includes your computer's IP address, which is your numerical address on the Internet that lets our servers know where to send the web pages you view. This information is collected to help measure traffic to our site and the performance of our servers, and to help diagnose and address problems when they arise.

Great-West Life may, from time to time, employ Google Analytics, a web analytics service provided by Google Inc., to help measure traffic patterns to, from, and within our public websites. This analytics measurement tool uses "session" and "persistent" cookies to collect standard Internet log information and to track visitor behaviour information in an anonymous form. The information generated by the cookies about your use of the websites (including the first nine digits of your IP address) is transmitted to Google. No personal, identifying information is recorded or provided to Google. This anonymous information is then used to evaluate visitors' use of our websites and to compile statistical reports.

For further information about Google Analytics, please refer to Google Inc.'s Privacy Policy.