SUMMARY: Communication & Collaboration involves the clear exchange of information and transparent discussion of what a worker needs to do their job successfully. This involves collaborative efforts to support each worker’s success at work.

Why this matters:

There are many benefits to having a focus on communication and collaboration in the workplace such as:

  • Employees know what they need to do
  • Tasks are executed correctly
  • There is a clarity about team and individual priorities
  • Miscommunication and errors are reduced
  • Employee potential is optimized
  • Challenges are identified and resolved earlier

Suggested actions and resources by statement:

1. “I know how and when to adapt my communication style to facilitate effective interaction with different employee personalities, emotional states, or learning styles.”

2. “I regularly ensure that all employees who report to me have clarity in terms of job expectations and task priorities.”

3. “I have regular, confidential meetings with each team member to discuss issues that affect their work, including how their work links to organizational goals and objectives.”

  • Schedule regular 1:1 meetings with each direct report; shares these discussion topics:
    • My challenges right now are… (everything that may be frustrating, overwhelming, annoying or concerning you)
    • The errors I have made this week are (and I need help to correct them or I corrected them this way)…
    • Specific clients I have delighted include… (who and what did you do)
    • I am contributing to positive workplace mental health in this way…
    • My co-workers have been helpful in this way…
    • I was most energized when doing this work…
    Any other comments or contributions…

4. “I ensure employees are kept up-to-date when there are proposed or actual changes in processes, policies or priorities that could impact their work.”

  • Ask the question “how might this impact employees” during all planning discussions

5. “Even when I am not authorized to share information, I communicate effectively with my employees to address any unnecessary fear or concern.”

  • Seek clarity about the information you can share, and when you can share it
  • Discuss any concerns being expressed by your employees with your superiors, and ask for help to manage the fear

6. “I conduct regular check-ins to help each employee maximize their capabilities and potential on the job.”

7. “I regularly seek feedback from employees about what might be currently challenging or frustrating them at work.”

8. “I seek regular input about each employee’s professional development goals.”

9. “I regularly provide positive, constructive feedback to employees with the intent of helping them grow and develop.”

10. “I actively encourage employees to suggest ideas for new workplace experiences that they may value or benefit from (e.g., committee work, mentoring, job shadowing).”

11. “I provide employees with opportunities (formal or informal) to develop their interpersonal skills at work.”

12. “I regularly discuss with my team how we can all work better together.”

13. “I regularly verbalize my appreciation to employees for their individual tasks and efforts at work.”

14. “I regularly recognize the successes and achievements of my team.”

15. “I regularly demonstrate genuine appreciation to individual employees for the specific work they do.”