SUMMARY: Problem Solving and Conflict Management involves supporting and requiring consistent, respectful, and effective discussion and resolution of issues. Those who fail to do so are held accountable as needed.

Why this matters:

There are many benefits to having a focus on problem solving and conflict management in the workplace such as:

  • Perceptions of fairness are sustained
  • Morale remains high
  • Conflict can become productive
  • Employees are held accountable for their actions
  • Challenges can be addressed and resolved effectively
  • Risk of more serious workplace issues is reduced
  • The need for stress-related absence is reduced
  • There are fewer barriers to quality work

Suggested actions and resources by statement:

1. “I ensure our team interactions remain respectful for all, regardless of current workplace demands and stressors.”

  • Ask your team what they feel civility and respect means in your workplace

2. “I ensure that all team members demonstrate civility in their workplace interactions.”

3. “I effectively resolve workplace conflict in a way that preserves the respect and dignity of all participants.”

4. “I hold members of my team accountable for every instance of inappropriate workplace conduct.”

5. “I actively solicit input from workers on potential solutions to work-related challenges and issues.”

6. “Where possible, I provide employees flexibility over how they achieve their agreed-upon work outcomes.”

7. “As soon as possible, I inform employees in a clear and positive manner of changes outside of my control that may impact how their work is done.”

8. “I actively involve employees in discussions about how they can best achieve their work objectives.”

9. “I help my employees manage their workload demands.”

10. “My employees feel comfortable talking to me when they are having challenges completing their tasks within their defined work hours.”

11. “I monitor my team's workload demands on an ongoing basis, and make adjustments as needed.”

  • Include review of workload demands in regular face-to-face meetings

12. “When demands are high, I work with employees to prioritize tasks and responsibilities.”

  • Ask each of your direct reports the question “can I help you to prioritize tasks & responsibilities”

13. “My staff come to me when they need help prioritizing job tasks.”

Staff are more likely to come to you if you know how to discuss difficult topics effectively or have constructive discussions.

14. “I ensure that employees have the skills and resources they need to meet the psychological and emotional demands of their job.”

15. “All my employees would agree that I fairly and promptly resolve workplace issues and disagreements.”