Transcript
[Background music plays for the duration of the video.]
[Visual: Workplace Strategies for Mental Health, compliments of Canada Life logo fades in and then out.]
[Visual Description: A man and woman at work are having a conversation and the man becomes visibly defensive. A purple background panel appears on the left with the text: "What if we saw feedback not as criticism, but simply as new information?". This text dissolves and is replaced by: "This small shift can prevent emotion from taking over". The purple panel and text disappear.]
Receiving negative feedback can sting. It’s easy to feel defensive or embarrassed.
But what if you saw feedback not as criticism, but simply as new information? This simple shift prevents emotion from taking over.
[Visual Description: A woman is in an office, she has her hands by her face and is visibly upset. A green background panel appears on the right with the text: "Our brains often fill in the blanks with assumptions.” This text dissolves and is replaced by: "This report needs a rewrite". This text dissolves and is replaced by: "My manager thinks I’m a failure.” The green panel and text disappear.]
Our brains often fill in the blanks with assumptions. The fact might be that your manager said, "This report needs a rewrite." Your assumption may be, "My manager thinks I’m a failure."
[Visual Description: The background changes to teal. White text appears: "Focus only on what was actually said."]
Focus only on what was actually said.
[Visual Description: The same man and woman at work are talking again, this time calmly. A purple background panel appears on the left with the text: "Get curious.” This text dissolves and is replaced by: "Ask clarifying questions to unlock understanding.” This text dissolves and is replaced by: "Asking what success looks like...” followed by “…shows you’re open to learning and prevents misunderstandings.” The purple panel and text disappear.]
Instead of guessing, get curious. Ask clarifying questions to unlock understanding. Asking what success looks like shows you’re open to learning and prevents misunderstandings.
[Visual Description: An infographic forms piece by piece:
- A teal rectangle with a clock icon above it, heading "Pause," and text: "Notice your reaction." This box slides left.
- A green box appears beside it with a person and chat cloud icon above it, heading "Assumptions," and text: "Challenge your thoughts." Both boxes slide up.
- A purple box appears below them with a head and check mark icon above it, heading "Focus on facts," and text: "What was actually said?" This box slides left.
- A final teal rectangle appears with a chat bubbles icon above it, heading "Seek clarification," and text: "Understand if there’s an opportunity to learn." The completed infographic from the "Interpret negative feedback accurately" PDF is displayed, then fades to white.]
So next time, remember the steps: Pause and notice your reaction. Challenge your assumptions. Focus on the facts. And ask questions to understand if there’s an opportunity to learn.
[Visual Description: The background changes to teal. White text appears: "Feedback isn’t a measure of your worth.”, followed by “It’s an opportunity to grow with confidence.”
Feedback isn't a measure of your worth. It's an opportunity to grow with confidence.
[Visual: The Workplace Strategies for Mental Health, Compliments of Canada Life logo animates in and out.]
[The music fades out.]
[Visual Description: On a teal background, white text appears: "Search for other useful tips on the Workplace Strategies website. clwsmh.com/elearning."]