Conflict
Summary: Conflict is a natural and common aspect of human interactions, often happening due to diverse perspectives, needs, or goals. Effective conflict management is conducted in a timely, inclusive and safe manner. These free resources can help.
For individuals
Resolving personal conflict offers strategies for addressing conflicts rooted in unmet needs, such as recognition and fairness. It also emphasizes the significance of self-reflection and how looking at a situation from a different perspective could help you to respond more effectively to conflict.
For leaders
Resolving conflict between employees can be a difficult task, especially when mental health issues are involved. Conflict response for leaders offers guidelines and techniques for having one-on-one discussions, crafting agreement contracts, and checking in on team members who might have been affected by the conflict.
For teams
Empowering employees to create their own work agreements increases accountability and provides a structured approach to conflict resolution, benefiting those who may be uncomfortable with confrontation.
Conflict articles and resources
The list that follows includes the resources linked to above as well as related information that may be more specific to your current situation:
Try these tips and techniques to resolve conflict issues yourself.
This conflict resolution process provides a technique that can be especially effective when stress or mental health is a factor. This respectful approach focuses on solutions rather than disagreements.
This process is used in collaboration with adult team members to develop their own agreement about how they will interact at work. It is intended to support a high-functioning, inclusive and psychologically safe team.
Unless you agree with everything others say or do, confrontation is inevitable. When you’re comfortable with confrontation, you can see it as a chance to learn about another’s perspective and to share your own.
Check out these actions and resources for leaders to improve problem solving and conflict management. Learn how to resolve work issues more effectively.
Try the following tips to refine or create effective and enforceable policies to prevent violence at work. These strategies can help you develop and communicate policies for leaders and employees.
Strategies for supporting employees when a co-worker has died by or attempted suicide. This resource covers return to work for an employee who has attempted suicide.
A team building activity about improving effectiveness and reducing negative emotions in the workplace.
Questions for assessing an employee's propensity for violence in the workplace. Consider recommending that the employee see a trauma counsellor.
Check out these strategies to help employees maintain their well-being while working with a boss they find difficult. You’ll find a variety of approaches for different management styles and behaviours.